Can I get a refund on my Ukash voucher?

Yes, if it's still valid and unused in part or full. Complete the Consumer Refund Application Form which you may download here and send it with a copy of the original Ukash voucher receipt to Ukash at:

 

Ukash Customer Service Dept,
PO BOX 66169,
LONDON SE1P 5TN,
United Kingdom
or Fax to: +44 (0)20 7089 4072

 

Alternatively you may wish to use your Ukash voucher to get a Ukash NEO virtual prepaid MasterCard®. Find out more here.

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Smart Voucher Limited. (of which Ukash is a trading name) is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. This regulation has been passported to all other countries in which Smart Voucher Ltd operates, with approval from the relevant local regulator. Smart Voucher Ltd (trading as Ukash) FSA register number: 447811, Company Number 4202050 registered in England & Wales at 5-7 Tanner Street, London, SE1 3LE, UK.